Refund policy

Effective Date: 23.05.2024

At Manobina Enterprise (I) Pvt Ltd, we are committed to ensuring your complete satisfaction with your purchase. 

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The return must be initiated within 30 days of the purchase date.
  • You must provide proof of purchase (order number, receipt, or invoice).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at manobinaenterprise@gmail.com or call +91 9830023646 to request a return authorization.
  2. Return Authorization: Once your return request is approved, you will receive detailed instructions on how to return your item.
  3. Shipping: Pack the item securely in its original packaging, include all accessories and documentation, and ship it back to us using a trackable shipping method. You will be responsible for paying the shipping costs for returning the item.

3. Inspection and Approval

Upon receiving your return, we will inspect the item to ensure it meets our return eligibility criteria. If the item is approved, we will process your refund or exchange. If the item does not meet the criteria, we will notify you of the reason for rejection.

4. Refund Process

If your return is approved, you will receive a refund to your original method of payment within 7-10 business days. The refund amount will exclude any original shipping charges, and you will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

5. Exchanges

If you would like to exchange an item for a different size, product, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at manobinaenterprise@gmail.com or call +91 9830023646. We will arrange for a replacement.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Manobina Enterprise (I) Pvt Ltd
414/3A, Prince Anwar Shah Road, 
Tagore Park Rd, Kolkata, 
West Bengal, IN 700045
Phone No.: +91 9830023646
Email ID: manobinaenterprise@yahoo.in
Customer Support: manobinaenterprise@gmail.com
Sales Inquiries: sales@manobinaaenterprisee.com

Thank you for purchasing from Manobina Enterprise (I) Pvt Ltd. We appreciate your business and are committed to providing you with excellent customer service.